Services

Billing + Clinic Operations Support

Your providers are busy. Your team is juggling competing tasks. And yet, backend processes—from billing workflows to EHR task queues—still need full-time attention. That’s where I come in.

I serve as your Virtual Clinical & Billing Operations Manager, offering high-level oversight of the daily systems your team relies on but rarely has time to manage properly. With 15+ years in specialty practice management, I proactively identify workflow gaps, clean up EHR chaos, and ensure both your billing and clinical teams are supported by efficient, documented processes.

Support includes:

  • Billing Oversight (denials, claims, turnaround goals)

  • Clinical Workflow Optimization (front desk, MA task flow)

  • Claim auditing and SOP creation

  • Daily EHR task queue monitoring

  • Staff support + vendor communication

Services charged as a monthly retainer. Ask about 3-, 6-, or 12-month discounts.

EHR Support + Optimization

Most EHR transitions come with two weeks of on-site support. After that? You’re on your own. Many practices are left without the in-house expertise to troubleshoot errors, monitor system workqueues, or even know what tasks are going unnoticed.

I specialize in post-go-live Epic and EHR support, becoming your team’s go-to expert for backend optimization, system triage, and workflow hygiene. I’ve led a nephrology practice through a full Acumen Epic transition—and resolved thousands of missed tasks left unaddressed by vendor setup.

Support includes:

  • EHR task queue audits and cleanup

  • Workflow development for orders, referrals, messages, and results

  • Staff training + documentation

  • Liaison between your team and IT/EHR vendor

  • Reduction in support tickets + downtime

Project-based or monthly retainers available.

Practice Reporting (Financial + Productivity)

Is your billing data trapped in spreadsheets? Are you relying on lagging reports to evaluate your team’s performance? I help practices turn raw data into visual dashboards and decision-ready reports to track productivity, revenue, and bottlenecks.

I design reports that highlight your key performance indicators—without requiring hours of manual formatting or guesswork. Whether you’re a solo practice or a multi-provider group, I build reports that reveal the story behind the numbers.

Support includes:

  • Weekly, monthly, and quarterly Excel dashboards

  • Visual KPIs: AR, provider performance, collections, denials, charge lags, task completion, etc. - you name it!

Available as a project or recurring monthly service. Ask about bundle pricing.